Your Privacy. Our Priority.
Updated January 1, 2026
At Mandarin South Dentistry, your trust and privacy are paramount. We understand that your personal and health information is incredibly sensitive. This Privacy Policy outlines our unwavering commitment to protecting your data and ensuring it's handled with the utmost care, transparency, and respect. It details how we collect, use, and safeguard your information to provide you with exceptional dental care.
Our Promise to You
We are dedicated to maintaining the confidentiality of your protected health information (PHI) as required by federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA). We believe in clear communication and want you to feel secure and informed about our privacy practices.
The Information We Collect
To provide you with comprehensive dental services, we may collect various types of information, including:
Personally Identifiable Information (PII): Details like your name, address, phone number, email address, date of birth, and social security number.
Protected Health Information (PHI): Your dental and medical history, current health conditions, treatment plans, diagnoses, X-rays, and appointment details. We apply extra-stringent protections to highly sensitive records, including genetic information and reproductive health data.
Financial Information: Insurance policy details, billing information, and payment history to process claims and payments.
Technical Information: Non-identifiable data like your IP address and browser type collected via our website to improve your user experience.
How We Use Your Information
Your information is primarily utilized to:
Deliver Outstanding Dental Care: To accurately diagnose, treat, and manage your oral health needs.
Manage Your Appointments: Scheduling and sending reminders via mail, phone, or email. By providing your email, you agree to receive digital reminders and notifications as a secure alternative to paper mail.
Process Payments & Insurance: Handling billing and submitting claims to your insurance provider.
Coordinate Care: Sharing relevant information with specialists or labs involved in your treatment.
Internal Operations: Quality assessment, staff training, and general business management.
Your Choices & Opt-Out Rights
We respect your preferences regarding how we communicate with you. You have the specific right to opt out of:
Voicemails: If you prefer that we do not leave detailed treatment or appointment messages on your voicemail or answering machine, please notify our office.
Internal Recommendations: We may occasionally suggest dental products or services we believe will benefit your oral health. You may opt out of receiving these internal suggestions at any time.
Fundraising: You may opt out of any community fundraising communications (such as local charity walks) that our office participates in.
Protecting Your Information: Our Robust Safeguards
We employ rigorous administrative, technical, and physical safeguards, including:
Secure Electronic Records: Utilizing encrypted and secure patient management systems.
Staff Training: Regular training on privacy protocols, SUD (Substance Use Disorder) record protection, and HIPAA compliance.
Data Breach Notification: In the unlikely event of a data breach, we will use your contact information to provide legally required notifications promptly.
When We May Share Your Information
We will never sell or rent your personal or health data to outside parties. We share information only when necessary for treatment, payment, or healthcare operations, or when legally mandated (such as by a court order or for public health activities).
Your Privacy Rights
You have fundamental rights regarding your information:
Right to Access: Inspect and obtain a copy of your health records.
Right to Amend: Request corrections to your records if you believe they are inaccurate.
Right to an Accounting: Request a list of certain disclosures we have made of your health information.
Right to Request Restrictions: Request limits on how your information is used or shared.
Questions or Concerns?
Your peace of mind is important to us. If you have any questions about this policy or wish to exercise your rights, please contact our Privacy Officer:
Mandarin South Dentistry
Phone: 904-268-7552
Address: 12421 San Jose Blvd 200A, Jacksonville, FL 32223
Click here to download our full, formal 2026 Notice of Privacy Practices (PDF)